Thermic 30-Day Return & Shipping Policy

Effective Date: August 27, 2026

At Thermic, we want you to be confident in your purchase. This Return & Shipping Policy establishes the terms and conditions governing returns, refunds, exchanges, and orders that are lost, damaged, or misdelivered during transit.

By placing an order with Thermic, you acknowledge and agree to the following terms.

1. 30-Day Return Window

Customers may request a return within 30 calendar days of the date the order is marked as delivered by the carrier.

To be eligible for a return:

• The return request must be submitted within the 30-day return period.

• The product must be unused and in its original condition.

• The product must be returned with all original components, accessories, and packaging reasonably intact.

• Products that have been used, washed, damaged, altered, modified, or otherwise handled beyond what is reasonably necessary to inspect the product may be refused.

• Proof of purchase or a valid order number may be required.

Thermic reserves the right to determine whether a returned product satisfies these eligibility requirements.

2. Items That Are Not Eligible for Return

Returns may be denied for products that:

• Show signs of use or wear beyond reasonable inspection.

• Are damaged after delivery due to customer handling, misuse, neglect, accidents, improper cleaning, or improper storage.

• Have been modified, altered, personalized, or otherwise changed.

• Are missing components, accessories, or required parts.

• Are returned outside the 30-day return period.

• Were purchased through an unauthorized third-party seller.

Nothing in this policy limits rights that cannot legally be waived under applicable law.

3. Return Authorization

Customers must contact Thermic before sending a product back.

Do not send merchandise to an address other than the return address provided by Thermic.

Thermic may require photographs, documentation, or other information before approving a return.

Unauthorized returns may be refused or returned to the sender at the sender's expense.

4. Return Shipping

Unless otherwise required by applicable law or expressly stated by Thermic, the customer is responsible for return shipping costs for returns based on preference, change of mind, incorrect selection, or similar reasons.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Thermic recommends using a shipping service that provides tracking and, when appropriate, insurance. Thermic is not responsible for merchandise that is lost or damaged while being returned to Thermic by the customer.

5. Refunds

Once an eligible return is received and inspected, Thermic will determine whether the product qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

Thermic does not guarantee an exact date on which a refund will appear in a customer's account because processing times may vary depending on the payment processor, bank, or financial institution.

If a returned product does not satisfy the requirements of this policy, Thermic may deny the refund.

6. Incorrect, Damaged, or Defective Products

If you receive an item that is damaged or defective upon delivery, contact Thermic as soon as reasonably possible and provide photographs of the product, packaging, shipping label, and damage when requested.

Thermic may, at its discretion and subject to applicable law, provide a replacement, repair, refund, or other appropriate resolution.

Damage caused after delivery through misuse, accidents, improper handling, unauthorized modifications, or normal wear and tear is not considered damage occurring during shipment.

7. Carrier Delays, Loss, and Misdelivery

Once an order has been transferred to the shipping carrier, the carrier is responsible for the transportation and delivery of the package.

Thermic is not responsible for losses, damages, theft, delays, or other issues resulting from the carrier's handling of the shipment, including carrier misdelivery, delivery to an incorrect address, delivery confirmation errors, or delivery to a location other than the intended delivery location, except to the extent Thermic is legally responsible under applicable law.

Customers are responsible for providing a complete and accurate shipping address at checkout. Thermic is not responsible for orders sent to an incorrect or incomplete address supplied by the customer.

If tracking indicates that a package was delivered but the customer cannot locate it, the customer should first contact the carrier and, where appropriate, file a claim or delivery investigation with the carrier.

Thermic may assist with a carrier investigation when reasonably possible, but Thermic does not guarantee reimbursement, replacement, or refund for packages that a carrier reports as delivered, misdelivered, lost, or otherwise improperly handled, except where required by applicable law or where Thermic determines otherwise in its sole discretion.

8. Incorrect Address Provided by Customer

Customers are responsible for reviewing their shipping information before completing an order.

If an order is shipped to an incorrect or incomplete address provided by the customer, Thermic is not obligated to issue a refund or replacement.

If the package is returned to Thermic by the carrier, Thermic may, at its discretion, offer reshipment after the customer provides a corrected address and pays any applicable additional shipping charges.

9. Packages Marked "Delivered"

A carrier's tracking record indicating that an order was delivered constitutes the carrier's delivery record.

If you believe your package was incorrectly marked as delivered, please contact the carrier immediately and contact Thermic so that we can determine whether additional assistance is available.

Thermic does not guarantee refunds or replacements for packages marked as delivered but subsequently reported missing, stolen, or misdelivered, except where required by applicable law.

10. Refused or Undeliverable Packages

If a package is refused by the recipient, becomes undeliverable because of an incorrect address, or is returned to Thermic because the customer failed to accept or retrieve the shipment, the customer may be responsible for applicable return shipping and reshipping costs.

A refund, if available, will be handled according to this policy and applicable law.

11. Exchanges

Exchanges may be available at Thermic's discretion and are subject to product availability and the requirements of this policy.

Thermic may process an exchange as a return and new order rather than a direct product-for-product exchange.

12. Promotions, Discounts, and Bundles

Products purchased using promotional discounts, special offers, bundles, or other promotions remain subject to this Return Policy unless the applicable promotion expressly provides different terms.

If a discount or promotional offer required the purchase of multiple products to qualify, returning part of the qualifying purchase may affect the discount applied to the remaining products.

Thermic may recalculate the applicable discount when processing a partial return, where permitted by law.

13. Final Sale Items

Any product specifically identified by Thermic as Final Sale is not eligible for return or refund except where required by applicable law.

A product is not considered Final Sale unless Thermic expressly identifies it as such at the time of purchase.

14. Fraudulent or Abusive Returns

Thermic reserves the right, to the extent permitted by law, to investigate suspected fraudulent, abusive, or excessive return activity.

This may include situations involving repeated claims of non-delivery, repeated damage claims, intentional product damage, chargeback abuse, false claims, or other conduct inconsistent with legitimate use of the return process.

Thermic may refuse future transactions or returns where permitted by applicable law.

15. Chargebacks and Payment Disputes

Customers are encouraged to contact Thermic directly before initiating a payment dispute or chargeback so that the issue can be investigated and resolved when possible.

Nothing in this section restricts any rights a customer may have under applicable law or the rules of the customer's payment provider.

16. Limitation of Responsibility for Carrier Issues

To the maximum extent permitted by applicable law, Thermic's responsibility for an order does not extend to losses caused exclusively by third-party shipping carriers after the order has been properly packaged, addressed, and transferred to the carrier.

This includes carrier delays, carrier mishandling, carrier loss, carrier misdelivery, carrier scanning errors, and carrier delivery-confirmation errors.

However, this provision does not exclude any responsibility that Thermic cannot legally disclaim or limit under applicable federal, state, or local law.

17. Changes to This Policy

Thermic reserves the right to modify this Return & Shipping Policy at any time. The policy in effect at the time of purchase will generally govern that purchase, subject to applicable law.

18. Contact

For questions regarding a return, refund, damaged order, or delivery issue, customers should contact Thermic through the customer service method provided on the Thermic website.

By purchasing from Thermic, you acknowledge that you have read and agreed to the terms of this Return & Shipping Policy.

Thermic reserves all rights not expressly granted under this policy, subject to applicable law.