Política de reembolso

Eligibility for Refunds

We accept refunds only under the following circumstances:

  1. Damaged Upon Arrival
    If your Thermic product arrives damaged, defective, or unusable, you must notify us within 7 days of delivery. Proof of damage is required (clear photos of the product and packaging).

  2. 30-Day Return Window
    Refunds may be requested within 30 days of the delivery date, provided the item meets all return conditions outlined below.

Return Conditions

To be eligible for a refund:

  • The item must be unused, unwashed, and in original condition

  • The item must be returned in original packaging

  • All components (lids, straws, accessories, inserts) must be included

  • Items showing signs of wear, use, washing, or damage caused after delivery will not be accepted

Non-Returnable Items

The following items are final sale and not eligible for refunds:

  • Used or washed products

  • Products returned after 30 days from delivery

  • Items damaged due to misuse, neglect, improper care, or normal wear and tear

  • Clearance, promotional, or discounted items (unless damaged on arrival)

No Exchanges

Thermic does not offer exchanges.
If you wish to replace an item, you must return the original product (if eligible) and place a new order.

Restocking Fee

All approved returns (except items confirmed damaged upon arrival) are subject to a 5% restocking fee.
The restocking fee will be deducted from your refund to cover inspection, handling, and processing costs.

Restocking fees may vary depending on the product and condition upon return.

Shipping Costs

  • Original shipping fees are non-refundable

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service; Thermic is not responsible for lost or damaged return shipments

Refund Processing

  • Once your return is received and inspected, you will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

Refused or Unauthorized Returns

Returns sent without prior authorization or that do not meet policy requirements may be refused and returned to the sender at the customer’s expense.

How to Start a Return

To initiate a return, contact our support team with:

  • Order number

  • Reason for return

  • Photos (if damaged)

You must receive return authorization before sending any product back.