Shipping policy

Thermic Shipping Policy

Last Updated: 1/22/26

At Thermic, we aim to process and ship your order as quickly and efficiently as possible. Please review the details below regarding our shipping practices.

Free Shipping

  • Free standard shipping is offered on all orders over $50 (USD) before taxes and after discounts.

  • Orders $49 or less will incur a shipping fee calculated at checkout.

  • Free shipping promotions apply only to eligible destinations and may be modified or discontinued at any time without notice.

Order Processing Time

  • Orders are typically processed same day (excluding weekends and holidays).

  • Processing times may be extended during high-volume periods, promotions, or holidays.

  • Orders cannot be modified or canceled once processing has begun.

Shipping Methods & Delivery Times

  • Shipping times are estimates only and not guaranteed.

  • Delivery timelines vary based on destination, carrier, and selected shipping method.

  • Thermic is not responsible for delays caused by carriers, customs clearance, weather, or circumstances beyond our control.

Shipping Destinations

  • We currently ship within the United States.

  • International shipping availability may change and will be displayed at checkout if applicable.

Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate and complete shipping information.

  • Thermic is not responsible for orders delayed, lost, or returned due to incorrect addresses.

  • Additional shipping charges may apply for reshipment.

Lost or Stolen Packages

  • Thermic is not responsible for lost or stolen packages marked as delivered by the carrier.

  • If your package is lost in transit, please contact the carrier directly.

  • At our discretion, we may assist in filing a claim with the carrier.

Damaged Packages

  • If your order arrives damaged, please notify us within 7 days of delivery and include photos of the product and packaging.

  • Damage claims submitted outside this timeframe may not be eligible for resolution.

Shipping Fees

  • Shipping fees are non-refundable, including in cases of refused or returned deliveries.

  • Any duties, taxes, or additional fees imposed by carriers or local authorities are the responsibility of the customer.

Policy Updates

Thermic reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes take effect immediately upon posting to our website.