Shipping policy
Thermic Shipping Policy
Effective Date: August 27, 2026
This Shipping Policy governs the shipment and delivery of orders placed through Thermic. By placing an order with Thermic, you acknowledge and agree to the terms and conditions outlined below.
1. Shipping Destinations
Thermic currently ships orders to:
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United States
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Canada
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Mexico
Shipping availability may vary by product, destination, carrier restrictions, or other logistical limitations.
Thermic reserves the right to restrict or discontinue shipping to any destination where shipping is unavailable, impractical, prohibited, or otherwise restricted.
2. Free Shipping Thresholds
Thermic offers free standard delivery when the qualifying merchandise subtotal reaches the applicable threshold below:
| Destination | Free Standard Shipping |
|---|---|
| United States | $50+ USD |
| Canada | $125+ USD |
| Mexico | $150+ USD |
The applicable threshold is calculated based on the merchandise subtotal after discounts and promotional deductions and before taxes, duties, and other applicable charges.
Shipping thresholds are based on the destination country and may not be combined between separate orders.
Thermic reserves the right to change, suspend, or discontinue free-shipping promotions at any time for future purchases, subject to applicable law.
3. Orders Below the Free-Shipping Threshold
Orders that do not meet the applicable free-shipping threshold may be subject to shipping charges.
The available shipping methods and applicable shipping charges will be displayed at checkout before the customer completes the purchase.
Thermic reserves the right to determine which shipping methods are available for a particular order or destination.
4. Processing Times
Orders are generally processed after payment has been successfully authorized and received.
Processing time is separate from transit time.
Estimated processing and delivery times displayed at checkout or elsewhere on the website are estimates only and are not guaranteed delivery dates unless Thermic expressly states otherwise in writing.
Orders may require additional processing time during:
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Sales and promotional events
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Holidays
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Product launches
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High-volume periods
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Inventory replenishment
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Severe weather
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Carrier disruptions
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Other circumstances outside Thermic's reasonable control
Thermic is not responsible for delays caused by circumstances outside its reasonable control.
5. Carrier and Transit Times
Once an order has been packaged and transferred to the shipping carrier, delivery is controlled primarily by the carrier.
Thermic does not guarantee that a carrier will deliver an order within a particular number of days unless Thermic has expressly provided a guaranteed delivery service.
Carrier estimates are not guarantees.
6. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
Customers should carefully verify:
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Name
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Street address
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Apartment, suite, or unit number
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City
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State/province
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Postal/ZIP code
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Country
Thermic is not responsible for delays, additional charges, failed delivery, returned packages, loss, or other consequences resulting from an incorrect, incomplete, outdated, or improperly entered shipping address provided by the customer.
If an order is returned to Thermic because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
7. Order Changes and Address Changes
Once an order has entered processing or has been transferred to the carrier, Thermic may be unable to modify the shipping address or other order information.
Customers should contact Thermic as soon as possible if an address error is discovered.
Thermic does not guarantee that an address change, cancellation, or other modification can be accommodated after an order has been submitted.
8. Carrier Delays, Loss, or Misdelivery
After an order has been properly packaged and transferred to the shipping carrier, the carrier is responsible for transporting and delivering the package.
To the maximum extent permitted by applicable law, Thermic is not responsible for carrier-caused delays, loss, theft, damage, misdelivery, incorrect delivery scans, delivery to an unintended location, or other carrier-related incidents occurring after the package has been transferred to the carrier.
If tracking indicates that a package has been delivered but the customer cannot locate it, the customer should first:
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Verify the shipping address.
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Check the delivery location and surrounding areas.
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Check with household members, neighbors, building management, or other persons who may have accepted the package.
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Contact the shipping carrier and request a delivery investigation.
Thermic may assist with a carrier investigation when reasonably possible but does not guarantee a refund or replacement for packages that the carrier reports as delivered, lost, stolen, damaged, or misdelivered, except where Thermic is legally required to provide a remedy.
9. Packages Marked as Delivered
A carrier's tracking record showing an order as delivered constitutes the carrier's delivery record.
If a customer believes an order was incorrectly marked as delivered, the customer should promptly contact the carrier and Thermic.
Thermic may request documentation or information from the customer before determining whether any additional assistance is available.
Thermic does not guarantee reimbursement or replacement solely because a customer reports that a package marked as delivered was not received, except where required by applicable law.
10. Damaged Packages
Customers should inspect packages promptly after delivery.
If a package arrives visibly damaged, customers should photograph the exterior packaging, shipping label, and contents and contact Thermic as soon as reasonably possible.
Thermic may require photographs, documentation, or other information necessary to investigate a shipping-damage claim.
Damage caused after delivery through customer handling, misuse, accidents, neglect, improper storage, or other customer-related circumstances is not considered shipping damage.
11. Lost Packages
If tracking indicates that an order is lost or has not been delivered within a reasonable period, Thermic may, at its discretion, assist in initiating or communicating with the carrier regarding a shipping investigation.
Any replacement or refund will be subject to the circumstances of the claim and applicable law.
Thermic does not assume responsibility for losses caused exclusively by a third-party carrier after the order has been properly transferred to that carrier, except where applicable law provides otherwise.
12. Theft After Delivery
Thermic is not responsible for packages that are stolen after the carrier confirms delivery.
Customers are responsible for providing a secure delivery location and making appropriate arrangements to receive packages.
Where available, customers may wish to use carrier delivery instructions, signature requirements, secure delivery locations, or other available delivery options.
13. International Shipping — Canada and Mexico
Orders shipped to Canada or Mexico may be subject to additional charges imposed by the destination country.
These charges may include:
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Customs duties
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Import taxes
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Value-added taxes
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Brokerage fees
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Customs clearance fees
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Other governmental or carrier-imposed charges
Unless expressly stated otherwise at checkout, customers are responsible for all applicable duties, taxes, customs charges, brokerage fees, and other fees imposed by the destination country or carrier.
Thermic does not control the amount or timing of customs charges.
14. Customs Delays and Import Restrictions
International orders may be delayed by customs authorities.
Thermic does not control customs processing times and is not responsible for delays caused by customs inspections, documentation requirements, import restrictions, government agencies, or other circumstances outside Thermic's reasonable control.
Customers are responsible for ensuring that the products they order may legally be imported into their destination country.
If an international shipment is refused, abandoned, seized, or returned because of customs requirements, import restrictions, unpaid duties or taxes, an incorrect address, or the customer's failure to accept the shipment, Thermic may deduct applicable shipping, return-shipping, customs, or other charges from any refund where permitted by law.
15. Free Shipping Does Not Include Customs Charges
Free shipping applies only to the qualifying shipping service offered by Thermic.
Free shipping does not mean that an international order is exempt from customs duties, import taxes, brokerage fees, or other governmental or carrier charges.
For Canada, the free-shipping threshold is $125 USD.
For Mexico, the free-shipping threshold is $150 USD.
16. Shipping Restrictions
Certain products, destinations, addresses, or delivery locations may be subject to shipping restrictions.
Thermic may cancel or decline an order when shipment cannot reasonably or legally be completed.
If Thermic cancels an order before shipment because delivery cannot be completed, the customer will generally receive a refund for the amount actually paid for the canceled merchandise, subject to applicable law.
17. Multiple Shipments
An order may be divided into multiple shipments depending on inventory availability, warehouse location, carrier requirements, or other fulfillment considerations.
Unless otherwise stated, customers will not be charged additional standard shipping fees solely because Thermic divides an order into multiple shipments.
18. Shipping Charges and Promotions
Shipping charges displayed at checkout may vary based on:
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Destination
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Order weight or dimensions
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Shipping method
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Carrier
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Delivery location
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Promotional offers
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Other applicable factors
Thermic reserves the right to correct pricing, shipping, or promotional errors.
If a material pricing or shipping error occurs, Thermic may cancel the affected order and provide a refund of amounts actually paid for the canceled order, subject to applicable law.
19. Refused or Undeliverable Shipments
If a customer refuses delivery or a shipment becomes undeliverable because of circumstances attributable to the customer, including an incorrect address or failure to accept or retrieve the package, the customer may be responsible for applicable return shipping, reshipping, customs, brokerage, or other charges.
Any refund will be handled according to Thermic's applicable Return Policy and applicable law.
20. Force Majeure
Thermic will not be liable for shipping or delivery delays caused by circumstances beyond its reasonable control, including but not limited to:
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Severe weather
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Natural disasters
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Fires
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Floods
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Pandemics or public-health emergencies
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Acts of government
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War
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Civil unrest
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Labor disputes
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Transportation disruptions
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Carrier disruptions
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Customs delays
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Supply-chain interruptions
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Power or telecommunications failures
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Other events beyond Thermic's reasonable control
Such events do not automatically entitle a customer to a refund or other remedy unless required by applicable law.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Thermic shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from shipping delays, carrier errors, delivery interruptions, lost or misdelivered packages, or other shipping-related circumstances.
Nothing in this policy is intended to exclude, restrict, or waive any liability or consumer right that cannot legally be excluded, restricted, or waived.
22. Policy Changes
Thermic reserves the right to modify this Shipping Policy at any time.
Changes will apply to orders placed after the updated policy becomes effective, unless otherwise required by applicable law.
The version of the Shipping Policy in effect at the time an order is placed will generally govern that order.
23. Acceptance of Terms
By placing an order with Thermic, you acknowledge that you have read, understood, and agreed to this Shipping Policy, including the provisions concerning free-shipping thresholds, carrier responsibility, delivery estimates, international duties and taxes, address accuracy, and carrier-related delays or delivery issues.
Thermic reserves all rights not expressly granted under this policy, subject to applicable law.